No two Citrix Environments are Equal
Identity model, hosting mix, compliance load, and team capacity differ in every deployment. We scope the service to yours, then run it through one of three plans.
Advisory · Hybrid · Fully Managed
A managed service that ignores your architecture will manage the wrong things
Two organizations can run the same Citrix DaaS control plane and still share almost nothing operationally. Before we quote a plan, we look at what actually drives the work in your environment.
Identity & access
Directory and federation model, single sign-on, MFA and conditional access posture, and how Citrix Gateway sits in front of all of it.
Hosting mix
Citrix Cloud control plane with on-prem hypervisor, hosted capacity, or a hybrid of both — each changes capacity planning, image pipelines, and cost control.
Application profile
Published apps versus full desktops, EHR and line-of-business workloads, GPU needs, profile management, and user tolerance for change.
Team capacity
A dedicated Citrix engineer, a generalist infrastructure team, or no clear owner at all — this usually decides the plan, not the platform.
Customized doesn’t mean improvised
Every engagement starts the same way, so the customization is grounded in evidence instead of assumptions. The order matters — each step sets the inputs for the next.
Step 1
Environment review
A senior engineer inventories your DaaS architecture, catalogs, delivery groups, images, policies, gateway, and licensing position.
Step 2
Gap and risk read
We identify what’s fragile, what’s out of best practice, what’s costing you money, and what your team can realistically carry.
Step 3
Scope and plan fit
We map each operational responsibility to your team or ours, then match it to the Advisory, Hybrid, or Fully Managed model.
Step 4
Run and refine
Service starts with defined ownership, reporting cadence, and escalation paths — reviewed quarterly as the environment changes.
Choose how much of the environment you keep
The plans differ on the one dimension that matters most: who owns the day-to-day work. What sits inside each plan is then tailored to what your environment actually runs.
Plan 01
Advisory
For teams who own their Citrix DaaS environment and want senior engineering judgment behind their decisions.
You operate. We advise, review, and escalate alongside you.
- Scheduled sessions with a senior Citrix architect
- Architecture and configuration reviews against best practice
- Upgrade, LTSR, and release guidance before you commit
- Incident and root-cause reviews with your engineers
- Roadmap input for your Citrix Cloud and hybrid direction
- Knowledge transfer so your team gets stronger, not dependent
Most common fitPlan 02
Hybrid
For teams with real Citrix skills and not enough hours — you keep what you’re good at, we take the rest.
A written responsibility split, agreed line by line.
- Shared operations with a documented ownership matrix
- Continuous monitoring and alerting with defined escalation
- We handle the work you name — images, policies, catalogs, or gateway
- Tier-2/3 escalation backstop for your help desk
- Change and release management for DaaS updates
- Monthly performance, utilization, and license reporting
Plan 03
Fully Managed
For organizations that want Citrix DaaS to be someone else’s operational responsibility — with accountability that holds.
You set direction and approve change. We run it.
- End-to-end operation of your DaaS environment
- Machine catalog, delivery group, and image lifecycle management
- Policy tuning, logon optimization, and performance management
- Patching, maintenance windows, and configuration assurance
- Security posture audits, gateway and certificate lifecycle
- Capacity, cost, and DR planning with executive reporting
Same environment. Three ways to run it.
This is the starting template, not a contract. Any line can move between columns during scoping — that is the point of a customized service.
| Responsibility | Advisory | Hybrid | Fully Managed |
|---|---|---|---|
| Monitoring & alerting | Your team | LKMethod | LKMethod |
| Machine catalogs & delivery groups | Your team | Shared | LKMethod |
| Master image build & lifecycle | Your team | Shared | LKMethod |
| Policy tuning & logon optimization | Advised | LKMethod | LKMethod |
| Patching & maintenance windows | Your team | Shared | LKMethod |
| Gateway, certificates & access path | Advised | Shared | LKMethod |
| Tier-2/3 escalation | On request | LKMethod | LKMethod |
| Security posture audit & remediation | Advised | Shared | LKMethod |
| Capacity, cost & license optimization | Advised | LKMethod | LKMethod |
| Architecture roadmap & modernization | LKMethod | LKMethod | LKMethod |
| Team development & knowledge transfer | LKMethod | LKMethod | LKMethod |
Swipe the table sideways to see all three plans.
What doesn’t change, whichever plan you choose
The plan sets the ownership line. These stay constant across all three.
Power, performance, and protection — managed by LKMethod
NetScaler sits in front of the applications your users judge you by. We’re a Citrix Platinum Partner with deep NetScaler bench strength, working in regulated environments every day.
Performance & visibility
- Advanced analytics on throughput, latency, and application response time
- Automated alerting for configuration drift and traffic anomalies
- Seamless integration into your broader cloud or hybrid strategy
Comprehensive management
- Firmware and patch lifecycle governance
- CVE monitoring and remediation for regulatory compliance
- Certificate renewal and endpoint policy management
Deep experience in healthcare
- Specialized expertise in Epic load balancing and clinical application delivery
- Proven configurations for high availability, SSL offload, and app-layer optimization
- Documentation and knowledge transfer, so the work can come back in-house if you want it
Thirty minutes with a senior engineer
No obligation and no sales script — just a clear read on your Citrix DaaS environment, where the operational risk sits, and which plan model actually fits your team.