A secure virtual contact center, anywhere, anytime, any device
Enhance agent productivity regardless of location, connectivity, or desktop hardware. We deliver a secure virtual workspace for every work-from-home and in-center agent, so your contact center runs securely from wherever your people are.
A complete solution for the virtual contact center
Six focused capabilities that secure access, connect every agent, and deliver a stellar experience, on-site or work-from-home.
Secure access to all web browsing, apps, and critical data. A single point of entry for all connections.
Drastically reduce operational costs while increasing security and performance of your data center.
Give your agents a secure solution with access to all apps and data, and a stellar user experience.
Quickly connect all remote locations, remote agents, and vendors to every app and resource, regardless of location.
Secure personal, corporate, and IoT devices using an internet connection, across local and external networks.
Three programs to fit your needs and resources, an advisory, full, or hybrid management program.
The challenges contact centers face every day
Contact centers need to go virtual, scale fast, and stay secure, all while keeping agents productive and customers happy. These are the problems we hear about most.
Delivering the same secure, high-performance workspace to remote agents as they’d have on-site, from any device.
Handling payment and cardholder data across a distributed agent workforce, with audit-ready evidence controls work.
Exposed and legacy apps that need protection. We front-end them with Web Application Firewall using assets you already own.
Long login times and clunky access frustrate agents, hurt handle times, and drive up support tickets.
Costly PC refreshes and heavy support burden at agent desks that virtualization can extend and reduce.
Onboarding seasonal or surge agents fast, then scaling back, without provisioning and shipping hardware.
Agents and vendors connecting from personal devices and networks, without opening the door to risk.
When systems go down, calls stop. Multi-datacenter and cloud redundancy keep the center always available.
Legacy on-prem components that tie the center to a physical location and slow the move to fully virtual.
Built to go fully virtual
The main driver we see in this space is the desire to be virtual: a virtual contact center, with virtual agents, virtual applications and desktops, and virtual staff. That’s exactly what we do.
Easier management and secure access to applications and desktops in the contact center. Our solution also extends the life and reduces the support burden of PC hardware at agent desk locations.
Vast expertise architecting environments to adhere to and enforce PCI compliance, plus Web Application Firewall to front-end at-risk applications using Citrix assets you already own.
We architect a fully secured, virtualized, multi-datacenter redundant solution with no on-premise component required, fully supported in the cloud of your choice. A secure virtual workspace anywhere, anytime, from any device.
Enterprise contact center customer
Trusted where security and uptime can’t slip
Let’s build your secure, fully virtual contact center
Thirty minutes with a senior engineer who understands PCI, virtual agents, and always-on operations. No obligation.