Contact Center IT Solutions
Enhance user productivity regardless of location, connectivity, or desktop hardware for any work from home employee.
Technology Solutions for Contact Centers
Access & Control
Secure access to all web browsing, Apps, and critical data. Single point of entry for all connections.
Data Center Modernization
Drastically reduce operational costs while increasing security and performance of your data center.
WorkStyle Flexibility
Give your agents a secure solution allowing access to all Apps and data providing a stellar user experience.
Secure Connection
Quickly connect all remote locations, remote agents, and vendors to all Apps and resources, regardless of location.
Mobility
Secure personal, corporate, and IOT devices using an internet connection. All devices on local and external networks.
Managed Services
We offer three different programs depending on your needs and resources. An advisory, full, or hybrid management program
Increase Application Security & Performance
First is to allow easier management and secure access to applications and desktops in the contact center; a great deal of organizations in this industry are currently using our solutions for this type of need. Our solution can also be used to extend the life and reduce the support burden of PC Hardware that is placed at the desk locations.
Contact Centers are largely concerned about security and we have vast expertise in architecting an environment to adhere-to and enforce PCI Compliance. In addition to architecting a secure deployment, we have successfully provided Web Application Firewall capabilities to front-end many at-risk applications using Citrix assets already owned.
While everything above is true, the main driver we are observing in this space is that there is the desire to be virtual. To have a virtual contact center, with virtual agents, with virtual applications/desktops, and a virtual staff. We excel in this area because that is what we do – providing a secure virtual workspace anywhere, anytime, from any device. We are able to architect a fully secured, virtualized, and multi-datacenter redundant solution that does not require a single on-premise component that is fully supported in the cloud of your choice.
Customer Use Case
Managing over 25,000 users, we needed Security and Availability of our Apps. So choosing the right partner and technology is the biggest part. The technology is complex but Lyndall makes it very easy. His Solution is easy to secure, control, and manage…